Frequently Asked Questions
Question: Is your site secure?
Answer: Yes, we use the industry standard encryption protocol known as Secure Socket (SSL) to keep your order information secure.
Question: When will my order ship?
Answer: Orders placed before 2:00 est. Monday-Friday are shipped the same day in most cases.
Question: How will I be notified of my order confirmation?
Answer: Upon completion of your order you will receive an email confirmation of your order. If for any reason any of the information is incorrect please contact us immediately so we can make the necessary changes.
Question: How will I be notified of shipping confirmation?
Answer: As soon as your order ships we will send you an email confirmation with the tracking numbers. To check the shipping status click on the tracking number and you will be directed to the UPS with the tracking information.
Question: Can I check my order through your website?
Answer: No, at this time we do not offer a tracking service through our site.
Question: How do I return an item?
Answer: Please contact us by email at sales@gen3marine.com . We will issue you a Return Authorization number which will expedite your claim.
Question: How can I receive special offers?
Answer: Sign up for our newsletter and stay on top of new products specials and more valuable information from Gen3 Marine.
Question: How long will it take to receive my order?
Answer: Most orders arrive within 1-5 Business Days.